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Retention Specialist

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.

Responsabilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Requirements

High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

High speed connection.

Retention and Sales experience

Advanced English level 

A Call Center Quality Analyst evaluates the customers’ experience as they interact with the call center associates through inbound and outbound calls, email, chat, and social media responses. As they do, they compare it against the Company’s standards of performance

 

Quality Control 

Monthly salary $650
Long term, freelance – remote position

QUALITY ANALYST

QUALITY ANALYST

A Call Center Quality Analyst evaluates the customers’ experience as they interact with the call center associates through inbound and outbound calls, email, chat, and social media responses. As they do, they compare it against the Company’s standards of performance

 

Quality Control 

Monthly salary $650
Long term, freelance – remote position

Responsabilities

Live Monitoring
Calibrations and Feedback
Analyzing trends
Weekly meetings

Requirements

Computer 4gb minimun
30 mps Internet and back up connection
Quiet space to work
Strong Quality Assurance background
Advanced English and Spanish Communication Skills